July 25, 2001
Dear Home Long Distance Customer:
Recently, the Federal Communications Commission (FCC) issued an order requiring all long distance companies to detariff their state-to-state and international long distance service. In other words, we at Home Long Distance are no longer required to file our rates, terms, and conditions (a.k.a. a service tariff) with the FCC. We will now provide service using a Long Distance Service Agreement. This is similar to the way many other service providers operate. This detariffing will not in any way change your long distance service, the price you pay, or our commitment to you as a customer. Long distance services for calling within the state will continue to be provided under tariff filed with the South Carolina Public Service Commission.
We are enclosing a copy of the Service Agreement for your information and review. For your convenience, a model of this agreement will also be posted on our website, www.hometelco.com. You should keep a copy for your records, but you do not need to take any action. As a Home Long Distance customer, you accept the terms and conditions of the Service Agreement simply by continuing to use or pay for state-to-state and international calls. Again, your long distance service and rates will not change.
The Service Agreement includes a summary of the current terms and conditions contained in the Home Long Distance Rates, Terms and Conditions Guidelines which describes each of the many available services, rate plans and any special terms or conditions that may apply. These Rates, Terms and Conditions Guidelines are available for your inspection at the Home Long Distance Business Office, from any Home Long Distance customer service representative, and will also be available on our website, www.hometelco.com.
To help you better understand this process, we have also enclosed a list of frequently asked questions regarding the detariffing of state-to-state and international long distance services and the related customer benefits. Remember that the FCC order will not affect your service, the way you are billed or the prices you pay. Your state-to-state and international long distance services will continue to be provided at the same rates, with the same terms and conditions as in the past. Any questions regarding this letter and enclosed information should be directed to a Home Long Distance customer service representative at 843-761-1200 or 843-462-7600 (Harleyville) or 1-888-640-0160 (Toll Free).
Thank you for using Home Long Distance, your locally owned long distance company operating right here in Berkeley County. We are committed to offering quality service at reasonable prices for your long distance calling needs.
Sincerely,
Home Long Distance, Inc.
Keep it Local, Keep it Simple.
Enclosures