RATES, TERMS AND
CONDITIONS DOCUMENT
APPLICABLE
TO INTERSTATE AND INTERNATIONAL
LONG
DISTANCE SERVICES
FURNISHED
BY
HOME LONG DISTANCE,
INC.
TABLE
OF CONTENTS
Page No.
Section 1: Application of Rates, Terms and
Conditions....................................................... 1-1
Section 2: Definitions............................................................................................................ 2-1
Section 3: General Regulations-Interstate and
and International Long Distance Services.......................................................... 3-1
3.1 Scope................................................................................................................................. 3-1
3.2 Limitations.......................................................................................................................... 3-1
3.3 Obligations
of the Customer................................................................................................. 3-1
3.4 Liability
of the Company...................................................................................................... 3-4
3.5 Service
Orders.................................................................................................................... 3-5
Section 4: Payment
and Credit Regulations......................................................................... 4-1
4.1 Charges
and Payments for Service or Facilities..................................................................... 4-1
4.2 Description
of Payment and Billing Periods........................................................................... 4-1
4.3 Taxes
and Other Charges.................................................................................................... 4-2
4.4 Payment
and Late Payment Charge...................................................................................... 4-2
4.5 Returned
Check Charge....................................................................................................... 4-2
4.6 Suspension
or Termination for Nonpayment........................................................................... 4-3
4.7 Credit
Allowances/Service Interruptions................................................................................ 4-3
4.8 Service
Interruption Measurement........................................................................................ 4-3
4.9 Termination
or Denial of Service by the Company................................................................. 4-5
4.10 Billing
Disputes.................................................................................................................... 4-5
Section 5: Interstate Long Distance Service........................................................................ 5-1
5.1 Service
Points..................................................................................................................... 5-1
5.2 Measurements..................................................................................................................... 5-1
5.3 Timing
of Calls.................................................................................................................... 5-2
5.4 Computation
of Distance...................................................................................................... 5-3
5.5 Method
of Apply Rates........................................................................................................ 5-4
5.6 Promotional
Discounts......................................................................................................... 5-4
5.7 Direct
Dialed Interstate Long Distance Services.................................................................... 5-4
Section 6: International Long Distance Service................................................................... 6-1
6.1 Types of
Offerings.............................................................................................................. 6-1
6.2 Measurements..................................................................................................................... 6-1
6.3 Timing
of Calls.................................................................................................................... 6-1
6.4 Computation
of Distance...................................................................................................... 6-2
6.5 Method
of Applying Rates.................................................................................................... 6-2
6.6 Promotional
Discounts......................................................................................................... 6-2
6.7 Direct
Dialed International Long Distance Services............................................................... 6-2
HOME
LONG DISTANCE, INC. Page
2
LONG
DISTANCE SERVICES
RATES, TERMS AND CONDITIONS
TABLE
OF CONTENTS (Cont'd)
Page
No.
Section 7: Operator Services................................................................................................ 7-1
7.1 General............................................................................................................................... 7-1
7.2 Responsibilities
of the Company for Operator Services........................................................... 7-1
7.3 Responsibilities
of the Customer for Operator Services.......................................................... 7-1
7.4 Billing
Arrangements........................................................................................................... 7-2
7.5 Description
of Interstate Operator Services........................................................................... 7-3
7.6 Description
of International Operator Services....................................................................... 7-4
Section 8: Other Services..................................................................................................... 8-1
8.1 Calling
Card........................................................................................................................ 8-1
8.2 800
Service - Interstate........................................................................................................ 8-1
8.3 Directory
Assistance........................................................................................................... 8-1
8.4 Prepaid
Calling Card Service................................................................................................ 8-2
Section 9: Rates for Interstate Long Distance
Service........................................................ 9-1
9.1 Returned
Check Charge....................................................................................................... 9-1
9.2 Direct
Dialed Interstate Long Distance Service..................................................................... 9-1
9.3 Residential
Direct Dialed Plans............................................................................................. 9-1
(a) Per Minute Rate Plan................................................................................................. 9-1
(b) Volume Discount........................................................................................................ 9-1
(c) Flat Rate.................................................................................................................... 9-2
(d) Residential 10/30 Plan................................................................................................. 9-2
(e) Flat Rate Buy-In......................................................................................................... 9-2
9.4 Business
Direct Dialed Plans................................................................................................ 9-3
(a) Per Minute Rate Plan................................................................................................. 9-3
(b) Volume Discount........................................................................................................ 9-3
(c) Flat Rate.................................................................................................................... 9-3
(d) Volume Service Plan.................................................................................................. 9-4
9.5 Interstate
Operator Services................................................................................................. 9-5
9.6 Calling
Card Service............................................................................................................ 9-6
9.7 800
Service......................................................................................................................... 9-7
9.8 Directory
Assistance........................................................................................................... 9-8
9.9 Prepaid
Calling Card Service................................................................................................ 9-8
Section 10: Rates for International Long Distance Service................................................. 10-1
10.1 Returned
Check Charge..................................................................................................... 10-1
10.2 Outbound
Direct Dialed International Long Distance Service Rate Schedule.......................... 10-1
10.3 Outbound
International Long Distance Service – 10 Digit Dialing Rate Schedule.................... 10-9
10.4 Prepaid Calling
Card Service Rate Schedule...................................................................... 10-10
10.5 Calling
Card Service......................................................................................................... 10-11
HOME
LONG DISTANCE, INC. Page
1-1
LONG
DISTANCE SERVICES
RATES, TERMS AND CONDITIONS
1. Application of Rates, Terms and
Conditions
1.1 The rates,
terms and conditions contained within this document, hereinafter referred to as
“Rates, Terms and Conditions,” are applicable to the provision of Interstate
Long Distance Service and International Long Distance Service, hereinafter
collectively or individually referred to as "Service", by Home Long
Distance, Inc., hereinafter referred to as the "Company", as
specified herein. Service is furnished
subject to the availability of facilities and subject to transmission,
atmospheric and like conditions. By
accepting Service from the Company, the Customer accepts these Rates, Terms and
Conditions as a binding agreement between the Customer and the Company.
1.2 These Rates,
Terms and Conditions are incorporated by reference in the Home Long Distance, Inc.
Long Distance Services Agreement (Long Distance Services Agreement). The Long
Distance Services Agreement and the Rates, Terms and Conditions together
comprise the rates, terms and conditions applicable to the provision of
Interstate Long Distance Services and International Long Distance Services by
the Company. A copy of the Long Distance
Service Agreement is attached at the beginning of this Rates, Terms and
Conditions document. In the event there
is a conflict between terms and conditions in the Long Distance Services
Agreement and the Rates, Terms and Conditions, the terms and conditions in the
Long Distance Services Agreement shall apply.
1.3. The Company
may change Rates, Terms and Conditions, including the incorporated Long
Distance Service Agreement, from time to time.
Changes in rates, terms and conditions are effective no sooner than
fifteen (15) days after the Company posts on its web site modifications to the
Rates, Terms and Conditions Document reflecting the changes. The Company will also notify Customers of
increases by bill message, bill insert or other reasonable commercial method at
least fifteen (15) days prior to the effective date for the increases. Advance notice does not apply to increases in
taxes and other charges described in Section 4.1(d) of the Rates, Terms and
Conditions. The Company may decrease
rates and charges without providing advance notice. Use of the Company’s service after the
fifteen (15) day notice period shall be construed as your agreement to the
changed rates, terms and conditions.
1.4 The
provision of such Service by the Company as set forth in these Rates, Terms and
Conditions does not constitute a joint undertaking with the Customer for the
furnishing of any Service.
1.5 The Rates,
Terms and Conditions contained herein are not applicable to Intrastate Long
Distance Service. The Company provides
Intrastate Long Distance Service under Home Long Distance, Inc. South Carolina
Tariff No. 1 (HLD SC Tariff No. 1) filed with the Public Service Commission of
South Carolina. Not withstanding the
inapplicability of the Rates, Terms and Conditions to Intrastate Long Distance
Service, the rates for certain Intrastate Long Distance Services tariffed in
HLD SC Tariff No. 1 may or may not be the same as rates for the corresponding
Interstate Long Distance Service under the Rates, Terms and Conditions. HLD SC Tariff No. 1 may be viewed at the
Company’s offices.
HOME
LONG DISTANCE, INC. Page
2-1
LONG
DISTANCE SERVICES
RATES, TERMS AND CONDITIONS
2. Definitions
Certain terms used throughout these Rates, Terms and
Conditions are defined as follows:
Access Code
A
sequence of numbers that, when dialed, connect the caller to the Provider
associated with that sequence.
Application
for Service
A
standard order form which includes all pertinent billing, technical, and other
descriptive information which will enable the Company to provide the Service as
required.
Billed Party
The
person or entity responsible for payment of the Company's Service for an
Operator Services Call, as follows:
(1) in the
case of a Calling Card or Credit Card call, the holder of the calling card or
credit card used by the Customer; and
(2) in the
case of a Collect or Third Party call, the person responsible for the local
telephone service at the telephone number that agrees to accept charges for the
call.
Business Customer
A Business Customer is
a Customer whose use of the Company’s Service is of a business, professional,
institutional or otherwise occupational nature who is also designated as a
business customer for purposes of local exchange telephone service by the
Customer’s Local Exchange Carrier.
Calling Card Calls
A
call for which charges are billed, not to the originating telephone number, but
to a telephone calling card issued either by a local exchange or long distance
telephone company for this purpose.
Calling Card Service
Calling
Card Service is a Long Distance Service provided by the Company through use of
a Company-issued calling card, the HLD Calling Card, to make Interstate Long
Distance Service and International Long Distance Service calling card calls
through the use of a specific “1-800” toll free telephone number provided by
the Company for access to the Calling Card Service.
HOME
LONG DISTANCE, INC. Page
2-2
LONG
DISTANCE SERVICES
RATES, TERMS AND CONDITIONS
2. Definitions (Cont'd)
Call Splashing
The transfer of a telephone call from one provider of operator services to another such provider in such a manner that the subsequent provider is unable or unwilling to determine the location of the origination of the call and, because of such inability or unwillingness, is prevented from billing the call on the basis of such location.
Collect Call
A
call for which charges are billed, not to the originating telephone number, but
to the destination or termination telephone number.
Company
Home Long Distance, Inc, unless the context indicates
otherwise.
Customer
Any individual, partnership,
association, trust, corporation, cooperative or governmental agency or other
entity which utilizes the Services provided by the Company. A Customer, as set forth herein, is
responsible for the payment of charges and for compliance with all applicable terms
of the Company's Rates, Terms and Conditions.
Customer Dialed Calling Card Call
A Calling Card Call which is
dialed by the Customer and may or may not require intervention by an attended
operator position to complete.
Customer - Provided Facilities