| **Installation | **Repair | **User Guides |
We strive to supply our customers with uninterrupted service, unfortunately, service outages cannot always be prevented. To help us pinpoint the problem you may be having, take a look at the common situations below:
Please call our Repair Service if you are experiencing a problem not mentioned above.
"There is no dial tone on any of my phones."
Sometimes equipment connected to a user's line can cause trouble with telephone service. Computer modems, satellite television systems, cordless phones, answering machines, security systems and FAX machines are often the culprit when your phone has no dial tone.
To get your service working as quickly as possible, try unplugging all items listed above to determine if the trouble is in the equipment or in the lines. Use a regular corded phone to check for dial tone after each item is unplugged and then again when items are plugged back in one at a time. If your dial tone returns after unplugging an item, you have identified the bad equipment. If the service issues return when the item is plugged back in, unplug the item again and leave it unplugged until it can be repaired or replaced.
If you still do not hear a dial tone after unplugging your equipment, please contact Home Telephone's Repair Service.
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"I can hear a dial tone, but there is noise on the line."
Sometimes equipment connected to a user's line can cause trouble with telephone service. Computer modems, satellite television systems, cordless phones, answering machines, security systems and FAX machines are often the culprit when you hear noise on the phone line.
To get your service working as quickly as possible, try unplugging all items listed above to determine if the trouble is in the equipment or in the lines. Use a regular corded phone to check for noise after each item is unplugged and then again when items are plugged back in one at a time. If the noise disappears after unplugging an item, you have identified the bad equipment. If the service issues return when the item is plugged back in, unplug the item again and leave it unplugged until it can be repaired or replaced.
If you still hear noise on the line after unplugging your equipment, please contact Home Telephone's Repair Service.
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"I cannot hear a dial tone and there is noise on the line."
Sometimes equipment connected to a user's line can cause trouble with telephone service. Computer modems, satellite television systems, cordless phones, answering machines, security systems and FAX machines are often the culprit when there is no dial tone or you hear noise on the phone line.
To get your service working as quickly as possible, try unplugging all items listed above to determine if the trouble is in the equipment or in the lines. Use a regular corded phone to check for dail tone and noise after each item is unplugged and then again when items are plugged back in one at a time. If the noise disappears after unplugging an item, or if the dial tone returns, you have identified the bad equipment. If the service issues return when the item is plugged back in, unplug the item again and leave it unplugged until it can be repaired or replaced.
If you still have no dial tone or hear noise on the line after unplugging your equipment, please contact Home Telephone's Repair Service.
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"I can make calls, but others cannot call me."
Check to be sure the ringers on your phone have not been mistakenly turned off. Also, if you subscribe to Call Forwarding, be sure that this feature is deactivated by pressing *73 on your phone.
If you still are unable to receive calls, please contact Home Telephone's Repair Service.
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"I am not able to call long distance."
This is an issue for your Long Distance Carrier. If you're not sure of who your carrier is, you can find out by calling 1-700-555-4141. Give them a call to help with the trouble.
If your long distance carrier is Home Long Distance, please contact Home Telephone's Repair Service.
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